Last Updated: 17 December 2025
These Terms and Conditions (“Terms”) govern all services provided by Minuteman Technical Services (“Company,” “we,” “us,” or “our”) to any individual or business client (“Client,” “you,” or “your”). By requesting, authorizing, or using our services, you acknowledge that you have read, understood, and agreed to these Terms.
1. Scope of Services
The Company provides computer repair, diagnostics, data services, technical support, consulting, website services, and related technology services (“Services”). Services may be provided onsite, remotely, or at the Company’s premises.
All Services are performed on a best-effort basis and are limited to the scope explicitly agreed upon with the Client.
2. Authorization to Perform Work
By authorizing service, you grant the Company permission to:
- Access, test, diagnose, and repair your equipment or systems
- Install, remove, or configure hardware, software, operating systems, and third-party applications as necessary
- Perform reasonable troubleshooting steps to identify issues
The Company is not responsible for issues that arise outside the agreed scope of work.
3. Data Responsibility and Backup
The Client is solely responsible for backing up all data prior to service.
While reasonable care is taken, the Company is not responsible for data loss, corruption, or breaches that may occur as a result of:
- Hardware failure
- Software issues
- Malware, ransomware, or pre-existing system conditions
- Necessary repair or diagnostic procedures
Data recovery services, if offered, carry no guarantee of success.
4. No Guarantee of Repair
Due to the nature of technology and electronic equipment:
- No guarantee is made that a device or system can be repaired
- No guarantee is made that all issues will be resolved
- Repairs may expose pre-existing or latent issues
If a repair is not economically viable or technically feasible, the Company may recommend replacement instead.
5. Client-Provided Equipment and Parts
The Company is not responsible for:
- Defects in client-provided hardware or software
- Incompatibility between parts or systems not supplied by the Company
- Manufacturer defects or recalls
Any warranties on parts or equipment are subject to the original manufacturer’s terms.
6. Estimates and Billing
- Estimates are non-binding unless stated otherwise
- Final charges may vary based on time, complexity, or unforeseen issues
- Labor fees are non-refundable once work has commenced
- Payment is due upon completion of service unless otherwise agreed in writing
Unpaid balances may result in suspension of services or retention of equipment as permitted by law.
7. Abandoned Property
Devices left unclaimed for [30–60] days after service completion may be considered abandoned. The Company reserves the right to dispose of or recycle abandoned equipment to recover costs, subject to applicable law.
8. Remote Services Disclaimer
For remote services:
- The Client is responsible for maintaining a stable internet connection
- The Company is not liable for interruptions, disconnections, or security issues beyond its control
- Remote access is limited strictly to the scope of authorized work
9. Third-Party Software and Services
The Company may install or configure third-party software or services. The Company:
- Does not control third-party products
- Is not responsible for licensing compliance unless explicitly stated
- Makes no warranties regarding third-party performance, availability, or security
10. Limitation of Liability
To the maximum extent permitted by law:
- The Company shall not be liable for indirect, incidental, or consequential damages
- Total liability shall not exceed the amount paid for the specific service performed
- This includes, but is not limited to, loss of data, loss of business, or loss of profits
11. Indemnification
The Client agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:
- Client-provided content or software
- Unauthorized use of systems or data
- Violations of law or third-party rights
12. Warranty Disclaimer
Except where expressly stated:
- Services are provided “as is” and “as available”
- No warranties, express or implied, are provided, including merchantability or fitness for a particular purpose
13. Termination of Services
The Company reserves the right to refuse or terminate services at its discretion, including but not limited to:
- Non-payment
- Unsafe, hostile, or illegal conditions
- Requests that violate law or ethical standards
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of New Hampshire, without regard to conflict-of-law principles.
15. Modifications
The Company may update these Terms at any time. Continued use of services constitutes acceptance of the revised Terms.
16. Contact Information
Tempesta Holdings LLC
contact@tempestaholdings.org
+1 (603) 349-0845
